Frequently Asked Questions
Q.There’s a problem with the equipment I’ve hired, or the service I’ve received, what do I do?
A.
This is a matter between you and the hire company as your contract will be with them, not us. All complaints should be sent directly to that company.
However if you have received bad service from a company we contacted on your behalf we would like to know about this.
Q.
What do you do? Why should I use your service?
View Answer
A.
We are a PA hire quote generating service. If you are planning any sort of event where you need a sound system you could spend hours searching through directories or trawling the internet looking for the most suitable hire companies, then spend further time contacting each in order to find the best quote. We take the time and effort out of this process. Simply fill out our quote form with the details of your event and we pass those details onto numerous suitable companies in the event area. This saves you time, allows you to receive multiple quotes back and ensures only suitable companies are contacted.
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Q.
What information do you need from me?
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A.
Always try to give us as much information about your event as possible. Our quote form has separate boxes for the more important information as well as hints and tips on what else to include. The more detail you can provide at this point the quicker our PA hire companies will be able to get back to you with a suitable quote.
Always try to include the following: Dates of the event, the location of the event, the type of event you’re holding, the amount of people you expect and full contact details for yourself.
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Q.
How much will this service cost me?
View Answer
A.
Nothing. Our service is completely free to use.
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Q.
How do I decide which quote to accept?
View Answer
A.
This is entirely your choice, you can accept any of the quotes you receive. However we would advise that you don’t base your decision entirely on price. Try to make an informed, balanced decision based on the equipment the company will be supplying, customer service as well as price.
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Q.
I don’t know anything about sound equipment, what do I need to ask for?
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A.
This isn’t a problem. Our quote form has been designed to help you with this. So long as you know the type of event you’re having (live music, DJ/disco, public announcement, conference) your quote will be passed to the most suitable companies who will recommend a system for you based on the details you’ve provided.
If a company have provided you with a list of equipment you don’t understand simply go back to them and ask them to explain it, most companies will be more than happy to do this.
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Q.
A quote I’ve received mentions ‘dry hire’, what is this?
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A.
The term ‘dry hire’ means that the equipment will be provided without an engineer to operate it. If you have received a quote for dry hire ensure beforehand that you are either completely happy to operate the equipment yourself or that the company will be providing full instructions.
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Q.
There’s a problem with the equipment I’ve hired, or the service I’ve received, what do I do?
View Answer
A.
This is a matter between you and the hire company as your contract will be with them, not us. All complaints should be sent directly to that company.
However if you have received bad service from a company we contacted on your behalf we would like to know about this.
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